Frequently Asked Questions
How do I create a Smash App account?
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Download the Smash App from the App Store, tap "Sign Up," and provide your email, phone number (optional), and date of birth. You'll need to verify you're 18 or older. Once verified, set up your profile with photos and a brief bio. You're ready to start swiping!
Is my age verified?
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Yes. During registration, you must provide your date of birth and confirm you're 18 or older. For optional "Verified Profile" badges, you can submit government-issued ID to Sumsub for facial recognition verification. This is completely optional but adds credibility to your profile.
Why did my match expire?
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All matches expire after 24 hours. This is intentional — it's designed to create urgency and momentum. If you're matched with someone, you have 24 hours to talk, exchange contact info, and arrange to meet. After 24 hours, the match and all messages are permanently deleted. Don't miss your window!
How many free swipes do I get?
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You get 3 free swipe sessions per day, each with a limited number of swipes. Once you've used your free sessions, you can purchase additional sessions at tiered prices: 38 swipes, 60 swipes, or 82 swipes. There are no subscriptions — every purchase is one-time per session.
Can I get a refund on my swipe purchase?
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All swipe purchases are final and non-refundable. However, if you experience a technical error or have a legitimate billing issue, contact us at team@smashapp.co.nz within 30 days of purchase with proof of payment. We may grant a one-time exception.
Is my location data private?
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Location data is only used to show nearby matches and facilitate Uber rides. We don't store your location history permanently. You can disable location sharing in your device settings, but the App will have limited functionality without it. See our Privacy Policy for full details.
What happens to my messages after a match expires?
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All messages are automatically deleted 24 hours after a match expires. This is by design for privacy. If you want to continue talking with someone after your match expires, exchange contact information (phone, social media, etc.) before the 24-hour window closes.
How do I report a user?
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Tap the profile menu (three dots) on a user's profile and select "Report." Choose the reason (harassment, fake profile, inappropriate content, etc.) and submit. Our moderation team will review and take action. You can also email us at team@smashapp.co.nz with details.
Can I delete my account?
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Yes. In the App, go to Settings → Account → Delete Account. Your profile, messages, and all personal data will be permanently removed. Note: Some data (payment records, fraud logs) may be retained for legal or compliance purposes. This cannot be undone.
Is the Uber integration safe?
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The Uber integration is built into the App to streamline ride coordination. Your Uber account is separate and secured by Uber. We recommend always reviewing your destination and confirming the ride details before confirming. Uber's support team can be reached through their app.
What if I encounter a bug or technical issue?
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Email us at team@smashapp.co.nz with a description of the issue, your device type, iOS version, and steps to reproduce. Include screenshots if possible. We'll investigate and respond with a fix or workaround. We're continuously improving the App.
Do you sell my data?
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No. We do not sell your personal data to third parties for marketing or advertising. We share data only with essential service providers (Stripe for payments, Sumsub for ID verification, OpenAI for photo moderation). See our Privacy Policy for the complete list.
Is Smash App available outside iOS?
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Currently, Smash App is only available on iOS. Android support is planned for future release. Keep checking the App Store for updates.